FAQs

FAQs

Q: I see a product in your store but there is no “Add to cart” button; what does this mean?

A: When we are out of stock of a supplement the shopping cart will not allow you to “Add to cart” so you cannot order a product that is not in stock. Unless we have a back-order situation with a supplier, usually the product will be back in stock within two or three days. If you need a specific date, please contact us through the “Contact Us” link in the main menu. (Please note: if you have items in your basket, and you have created an account, you can log out and the shopping cart will still have your items when you log back in to check for the product that was out of stock.)

Q: Why do you only sell to patients?

A: Most of our supplement suppliers only work with physicians and other related medical providers; they do not sell directly to the public and do not distribute to retail outlets. This way they ensure that their products are used in an appropriate manner, including being prescribed in appropiate dosages, and monitored with medical oversight to maximize the chance for treatment success.

Q: What is different about the supplements you sell?

A: As stated above, most of our supplements are “health care practitioners-only” products. Manufacturers of health care practitioners-only supplements manufacture their products to pharmaceutical-grade standards, which is a higher standard than most consumer-grade nutritional supplements. They rely more on current science when formulating their products, and know that their product’s effectiveness will be closely montitored by a health care practitioner. Consumer level supplements are formulated and sold to maximize profits and increase sales. Health care practitioners-only grade products are manufactured to assist physicians in treating patients and bringing about improved clinical outcomes. Our dietitians  has consistently observed better lab results from our supplements than consumer level supplements.

Q: How soon can you ship my supplements?

A: Overnight orders will ship the next business day. Orders received during the buiness days will ship within 24 hours. Please see our shipping policies for more information.

Q: I forgot the supplements that I need; what do I do?

A: Please call our office at 810-588-2324 and speak to one of our office staff. They will be able to look at your medical records and assist you.

Q: What if you haven’t answered my question?

A: Please click on the “Contact Us” link in the main menu and submit your question. We will respond promptly.